At casinoplis, protecting your personal information is a core part of how we operate. This Privacy Policy explains what data we collect from players in the Philippines, how we use it, who we may share it with, and what rights you have over your own information. By registering an account or using our platform, you agree to the practices described in this document. We encourage you to read this page carefully and to check back periodically, as we may update it from time to time to reflect changes in our services or applicable Philippine law.
When you register an account on casinoplis, we collect personal information that is necessary to verify your identity and operate your account in compliance with Philippine regulations. This includes your full name, date of birth, residential address, email address, and mobile number. During the verification process, we may also request a government-issued identification document such as a Philippine passport, driver's licence, or SSS/UMID card. When you make deposits or withdrawals, we collect transaction details including payment method information, amounts, and timestamps. We also automatically collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience.
The personal data we collect is used primarily to create and manage your casinoplis account, process deposits and withdrawals, and verify your identity as required under Philippine anti-money laundering and gaming regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Transaction data is retained for financial record-keeping and regulatory reporting purposes. Technical and behavioural data helps us detect suspicious activity, prevent fraud, and optimise the performance of our mobile platform. We do not use your personal information to build advertising profiles or sell your data to third-party marketers under any circumstances.
casinoplis does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In cases where we are legally required to do so, we may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts of competent jurisdiction. If casinoplis undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. All third-party partners we work with are required to maintain data protection standards consistent with the Philippine Data Privacy Act of 2012.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. Technical logs and session data are retained for shorter periods and are regularly purged once they are no longer needed for security or operational purposes. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, while retaining any records we are legally obligated to keep. You may contact us at any time to enquire about the specific retention period applicable to your data.
We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with the timelines prescribed by the Data Privacy Act of 2012.
As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to your personal information held by casinoplis. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or outdated information. You may also request the deletion or blocking of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us using the details provided in the Contact section below.
casinoplis uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. Essential cookies are necessary for the platform to function correctly and cannot be disabled. Analytical cookies help us understand which features are most popular and where players encounter difficulties, allowing us to make targeted improvements. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed regularly to ensure they remain consistent with applicable Philippine privacy regulations.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a concern about how your personal information has been handled, you can reach our data protection team by email at [email protected]. We aim to respond to all privacy-related enquiries within five business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. We take all privacy concerns seriously and are committed to resolving them promptly and transparently. This Privacy Policy was last updated in January 2025 and will be reviewed periodically to reflect any changes in our practices or applicable law.
Your personal information is never sold or rented to third parties for marketing or advertising purposes.
We operate in full compliance with the Philippine Data Privacy Act of 2012 and National Privacy Commission guidelines.
Access, correct, or request deletion of your data at any time by contacting our support team directly.
Our support team is ready to help with any privacy-related queries. You can also visit our FAQ for quick answers, or register to start enjoying casinoplis with confidence.